Privacy Policy

WWW.HOTELESCOSTAMUJERES.COM (hereinafter "Costa Mujeres"), in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (the "Law"), makes available this Privacy Notice, in order to know how they use, disclose and store your personal data and any information collected through our website (www.hotelescostamujeres.com), in order to ensure the privacy of such information and the right to informational self-determination of individuals.

  1. Purposes and Use of Information.

Costa Mujeres will use your information for the following main purposes:

  • To personalize your experience, through the services and resources we offer.
  • To obtain feedback on our database.
  • To send you emails.
  • Marketing or advertising.
  • Commercial prospecting.
  • If the User of personal data (the "User") does not want their personal data to be processed for the secondary purposes indicated, or any of them, you can deny your consent from this moment by sending us your request through the following email address direccion@ahcmqroo.com

I. In the event that the User expresses his/her refusal in this sense, this will not be a reason for Costa Mujeres to stop providing the Services that he/she has contracted. We also inform you that you have a period of 6 (six) business days to let us know your refusal, counted from the date on which information related to your personal data has been requested.

  1. Type of information collected.

Costa Mujeres will collect your data when you enter our website and create an account with a username and password, which is done at the time you decide to hire any of the Services that Costa Mujeres offers, the personal data collected may be, among others: name, phone number and email address.

Protection of information.
The information that Costa Mujeres obtains through the portal www.hotelescostamujeres.com is protected by physical, technological and administrative security measures, always safeguarding user information.

  1. ARCO Rights.

Access and Rectification. The User may request that Costa Mujeres let him/her know what personal information is stored in its databases, and the User may request that if there is any error in them, they be rectified.

Cancellation. The User may request the cancellation and/or deletion of personal data from Costa Mujeres databases, either personally or through his or her duly accredited legal representative. There are cases in which personal data cannot be cancelled by law.

Opposition. The User may object to the processing of his/her personal data, either personally or through his/her legal representative. The User may at any time revoke the consent given to Costa Mujeres for the processing of their personal data, limit the use or disclosure of such data and/or request its return, as well as exercise the ARCO Rights provided by Law, by sending their request to the email address: direccion@ahcmqroo.com.

Likewise, the User may also exercise his/her Rights by sending a written request including his/her full name, telephone number, address and/or e-mail address to hear and receive notifications and a simple copy of his/her official identification to the following address: Mza 1 Smza 3, Punta Sam, Isla Mujeres, Quintana Roo, C.P. 77420. Such request must be sent to the attention of the Responsible for the Protection of Personal Data.

In accordance with the provisions of Article 29 of the Law, Costa Mujeres will respond to your request within a maximum of 20 (twenty) business days from the date of receipt of your request for access, rectification, cancellation or opposition, you will be given an answer about the origin of the same by email addressed to you, sent to the email address you have indicated in the request itself or by sending a letter to the address you have indicated. Within this period we will inform you of the origin of the request. Costa Mujeres will be deemed to have complied with the response to your request at the time it delivers the correspondence to the postal service, or on the date it responds to your e-mail message.

  1. Limitation on the Use or Disclosure of Personal Data.

Likewise, the User may limit the use or disclosure of his or her personal data in accordance with the following:

I. Register in the Public Registry to avoid Advertising of the Federal Consumer Protection Agency. For more information regarding this registration, you can contact the Federal Consumer Protection Agency directly by entering the following link: http://rpc.profeco.gob.mx or by calling from Mexico City, Guadalajara and/or Monterrey at 96 28 00 00 and from the rest of the Mexican Republic at 01 800 962 8000.

II. Request Costa Mujeres to register in the "Exclusion List", in order not to receive information about our products and services.

  1. Data Protection Officer.

The Data Protection Officer establishes controls and processes to protect personal data against loss, damage, alteration, destruction, use, access or unauthorized processing. Likewise, Costa Mujeres has established the processes of attention to users, so that they can exercise their rights of access, rectification, cancellation and / or opposition provided by law.

The Data Protection Officer will ensure that the personal data contained in the databases are relevant, correct and updated for the purposes for which they were collected and when they are no longer necessary for the fulfillment of the intended purposes, they must be canceled.

The user may make any comments regarding this Integral Privacy Notice or exercise the rights granted by the Law before the Data Protection Officer of Costa Mujeres, located at Mza 1 Smza 3, Punta Sam, Isla Mujeres, Quintana Roo, C.P. 77420, or by sending an email to the following address: direccion@ahcmqroo.com

  1. Use of cookies

Cookies, among other things, speed up navigation through our site, keep track of information so that you do not need to re-enter each time you visit our site and may provide you with uniform content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that allows the Web server to send small pieces of information or text through your browser and place it in the memory of your computer's hard drive. This text allows the web server to know whether you have visited the site before. Cookies alone cannot be used to learn the identity of the user.

We use cookies to collect and maintain aggregate information (such as the number of visitors) in order to recognize the areas most popular with users and to improve and update the content of our site. If during the process of visiting our site, you also provide us with information that does not reveal your personal identity - for example, the type of real estate in which you are interested - we use this aggregate information only as set forth in this privacy notice. We do not identify aggregate information by name, address or anything else that implies identity.

  1. Changes to the Privacy Notice.
    Costa Mujeres may modify this Comprehensive Privacy Notice at its sole discretion, such changes will be made known to users of Costa Mujeres, through our website www.hotelescostamujeres.com, in the Privacy Notice section.
  2. Acceptance of the Comprehensive Privacy Notice.
    This Comprehensive Privacy Notice constitutes a valid agreement between the User and Costa Mujeres, if the User uses the Costa Mujeres Services, it means that the User has read, understood, accepted and consequently agreed to the terms of this Comprehensive Privacy Notice. In the event that the User does not agree to the terms of this Privacy Notice, the User should not provide any information, nor use the Services or any information related to this website.
  3. Questions or Comments.
    If the User has any questions about this Privacy Notice, please contact Costa Mujeres at the following email address: direccion@ahcmqroo.com.
  4. Complaints
    If the User considers that his/her Right to the Protection of Personal Data has been subject to improper treatment or contrary to the provisions of the Federal Law for the Protection of Personal Data in Possession of Individuals and its Regulations, he/she may file a complaint with the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI), for further information:

Contact the toll-free telephone service Tel INAI 01 800 835 43 24. The service hours are from 09:00 to 18:00 hours, from Monday to Thursday and on Friday from 09:00 to 15:00 hours from the center of the country; or - Visit the following link: http://www.ifai.org.mx